A great customer is the one who cares enough to give you feedback, even if the feedback you are given is not flattering towards your business; but in reality, most customers will not bother providing you with feedback, they simply won't return. When you compound the amount of money you have spent trying to get each one of your customer's through your proverbial door, you will soon realize that there is a big discrepancy on how your employees treat your customers vs how you would treat that customer yourself.
Adopting a customer service doctrine based on the few aforementioned examples, can change the DNA of your organization to become a customer-centric business.
AGICON will provide an analysis on the type of customer interactions, volume, quality, feedback and invitation to return your business is delivering to your clients, based on this information, we will assist you in creating a customer service plan to be consistently executed by your teams across different departments and locations.
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